Community Weekly Post - September Week 3

Hello everyone,

Welcome to this week’s community post!

Today, we will be going over a few known issues that some of our players have been experiencing. We wanted to take the time to provide an update on these known issues in one post, so that our communications are more streamlined and easier to find.

Let’s go ahead and get into it!

Lost Connection to Host 

We hear you, and we’re focused on knocking out this bug as soon as possible.

This week, we deployed a hotfix that fixed one of the reasons why this error would pop up, which was when a player previously canceled matchmaking before getting connected to a match.

While we have been investigating other possible causes and trying to reproduce this bug, we would like to request those who have been receiving this error to let us know below what actions you had taken prior to this bug happening.

When submitting a report, please use the following format:

  • Solo, duo, or squad?
  • What actions were taken just prior to receiving this error? Please provide as many details as possible.
    • For example: Queued duo, canceled matchmaking, queued squad, received error.

This will help us out greatly with our investigation and we appreciate your reports!

Event Mode: Desert Knights

Our first Event Mode, Desert Knights, went live on Sept 20 7pm PDT / Sep 21 4am CEST. If you missed the news, feel free to check out the full details here.

Currently, the event can only support solo queue, which we know is quite disappointing for our players. The reason for this is that there were stability issues with group queueing, and we are actively working to resolve this.

Whilst we are working on making the party invite feature for the Event Mode, some players have found a temporary workaround which allows them to join Event Mode with friends.

In order to play the Event Mode with your friends you will have to:

  • Enter Event Mode screen
  • Press the Guide button on the Xbox controller
  • Navigate to “People”
  • Select “Friends”
  • Select the player you wish to play with
  • Select “Invite” -> Invite them to a game
  • If they enter the party, you will be able to see the number of party members in the top right of the screen
  • All Party members need to press “A” button when on the Event match screen

There is also small chance of crashing when joining/leaving matches in Event Mode. We have found that this is due to the session changes that happen to fit the larger dynamic team sizes.

We are investigating these issues to have it solved ASAP.

Weapon Skins

We have found an issue with purchasing the new weapon skins from the Store. Unfortunately, the new skins will be unavailable until this is fixed.

We are currently focused on the group queuing fix for War Mode first, and will provide a revised release date for the weapon skins once the issue is resolved.


After our investigation into achievements not unlocking or tracking correctly, we have found that the new weapons, QBZ and QBU, have an issue where their item type is not properly defined in the logs. This means that currently, QBZ and QBU kills may not be counting towards achievements.

Now that we have identified one of the root causes of this issue, we expect to be able to put out a fix for this soon! Thank you for your patience.

Level Streaming

We are continuing to work to optimize level streaming to improve the following:

  • Ensure that there are no “play-doh” like buildings upon landing
  • Fix issues where players are getting stuck on furnitures or in rooms with no exit

We are currently testing out some optimizations, and will have more to share soon.


We are working on optimizing character movement to reduce desync issues. We are testing out more fixes, and expect to be rolling out an update to address this issue in late October.

We are also planning to improve matchmaking, with the result being an increased chance of low ping players playing with other low ping players. More on this later.

Framerate Issues

While the hotfix this week helped many of our X players with dropped framerate issues, all of our players having stable framerate is still a big focus for us. We are working to increase overall framerate everyone, as well as identify and reduce frame drop instances and hitches.

Unable to pick up items from the floor

This bug will be fixed in early October.

EU Server – FPP

There will be an update to the matchmaking system where your region will be selected automatically depending on your location. This will bring the EU FPP players playing on NA back to EU servers, which we hope will help with matchmaking issues. More info on this coming soon!

Sound Issues

There are ongoing investigations into sound related issues.

Upcoming QoL Fixes

These are some of the most requested quality of life changes that our players are asking for that will be coming to the game soon.

  • Compass Visibility – We will be putting shadows on the compass for better visibility
  • Teaming – We will be adding a new option to report players for teaming
  • Increased maximum sensitivity

Thank you for taking the time to read through our post this week! While it was on the lengthier side, we know that it is important to communicate up to date information on ongoing issues in the game.

As always, please continue to leave us your feedback, reports, and suggestions on the forums!

PUBG Xbox Team

Previous posts : week 1, 2.